• Children per room


    This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

    See room terms and details for information about rollaway and/or extra person charges.

    Please note that at most Starwood hotels, guests 17 and under are considered children. All other guests are considered adults. You will be told of any hotel-specific differences in this policy on the following page.

  • Note: Reservation for these packages are powered by Pleasant Holidays®

Guest Services

Frequent Questions

How Long Does It Take to Get to Hawaii?
Hawaii is located 5 hours and 45 minutes from Los Angeles (LAX) and 8 hours and 30 minutes from Chicago (ORD) and Dallas-Ft. Worth (DFW)  based on direct flight times.

How Far Is the Sheraton Waikiki From Honolulu Airport?
Dependent on traffic, Honolulu International Airport is approxmiately 45 minutes from the Sheraton Waikiki.

Is The Sheraton Waikiki Located On The Beach?
Yes, the property is located beach front with over half of the rooms directly facing the Pacific.

What Are the Directons From Honolulu Airport?
From the airport, take the H1 freeway to Nimitz Highway. Follow Nimitz Highway which will turn into Ala Moana Boulevard. Make a right on Kalakaua Avenue (2 miles past Ala Moana Mall). Turn right on Royal Hawaiian Avenue (2 miles down Kalakaua Avenue).

How Do I Arrange For Transportation To And From The Airport?
We can assist in arranging transportation in advance of your arrival. Please click here to reserve a seat on our Starwood Airport Shuttle.

How Much Does It Cost To Get To/From the Airport by Taxi or Shuttle?
A taxi will cost approximately $35; a shuttle $13 per person, one way to and from Waikiki or $24 per person round trip. Additional charges may apply for baggage.

What Is The Cost Of Parking?
Currently, Self Parking $25 (included in resort fee) and Valet Parking $33 with a parking pass which is issued at our Front Desk and Concierge Desk. Please confirm with the front desk associate upon check-in.

Does The Hotel Have A Spa Or Fitness Center?
Sheraton Fitness powered by Core Performance, offers a fitness center for the use of weight equipment and cardio equipment such as recumbent bicycles and treadmills.  Spa Khakara an upscale boutique spa includes treatment rooms, four of them at the sister Abhasa Spa next door at the Royal Hawaiian, a Luxury Collection.  For more information, click here.  "Abhasa Spa"; details are available by clicking here.

What Services Are Available For Internet Access Outside Of My Guestroom?
You can access the internet at the center of our lobby at our Link@Sheraton experiecned with Microsoft complimentary or at the Xerox Business Center located on the 2nd floor.  Computers are available (fee applies at the Xerox Business Center). If you are in need of internet access for a meeting or presentation, all function rooms on the second floor are equipped with High-Speed internet access. For more information, click here.

How Many Bars Do You Have?
There are two bars located in our hotel:
- The Edge of Waikiki 10:00am-9:00pm
- Rum Fire 11:00am-12Midnight

Is There A Doctor's Office Nearby?
Our sister hotel, the Sheraton Princess Kaiulani has a full medical facility and is about a 10 minute walk from the hotel.

Do You Have An ATM On Property?
Yes, located in the lobby by the main entrance. Several banking services are also within walking distance of the hotel.

Is There Hawaiian Entertainment On Property?
Yes, we are nighlty entertainment at the Edge of Waikiki from 6:30pm to 8:30pm nightly includes hula dancing and Hawaiian music.

Do You Have A Nail Salon In The Hotel?
Yes, we do have a Naillabo Nail Salon at the hotel to add to your pampering experience. Look your best with a French or hot oil manicure and top it off with beautiful nail art. For more information, call (808) 926-6363.

Where Can I Exchange Money?
Services to exchange currency are available at the front desk as well as at nearby local banks. Please note service charges may apply.

Does This Hotel Have Japanese Speaking Staff?
Yes, the hotel employs multiple language specialists in many areas.

Do Any Hotel Restaurants Offer An Ocean View?
Yes, Rum Fire, The Edge of Waikiki and Kai Market all have ocean views, located on the lobby level.

What Time Is Sunset?
The sunset varies according to the season and usually comes between 6-8pm. Please note that Hawaii does not participate in "Daylight Savings Time" and therefore the latest sunset is around 8pm in the summer months.

Do You Offer A Hawaiian Feast?
Our sister property, The Royal Hawaiian Hotel, a Luxury Collection offers 'Aha 'Aina a Royal Celebration.  A story of our wondrous Hawaiian culture told through its music, traditions, and cuisine.  Monday evening at 6:30pm. Reservations may be made with Dining Reservation Desk.

How Far Is Diamond Head?
It is located about 2.5 miles from the Hotel. Diamond Head is open from sunrise to sunset and does charge a fee for access to the trail summit. It is able to be accessed by the city bus and taxi, as well as certain Trolley Tours.

How Can I Access The Internet From My Guest Room? 
High Speed Wireless Internet Access is in all the guest rooms at the Sheraton Waikiki. Prices are as follows (subject to change without notice):

  • Daily Basic High Speed Internet $14.00 (this plan is included in the Resort Charge)
  • Daily Premium High Speed Internet $28 (a $14 credit will be applied for guests who choose to upgrade from the basic included in the resort charge)
  • (All prices include tax.) 

Guests can charge to their rooms or to their credit cards.

Do You Have A Children's Program?
Poppins Keiki Hawaii Fun filled activities for children ages 2 1/2 to 12 years of age located in the hotel on the 4th floor, Suite 435.  Hours of operation 8am-6pm with extended hours of 7am-8am and 6pm-10pm available on request basis only. Phone number (808) 931-8086.  email: [email protected]