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Frequently Asked Questions

How Long Does It Take to Get to Hawaii?
Hawaii is located 5 hours and 45 minutes from Los Angeles (LAX) and 8 hours and 30 minutes from Chicago (ORD) and Dallas-Ft. Worth (DFW)  based on direct flight times.

How Far Is the Sheraton Waikiki From Honolulu Airport?
Dependent on traffic, Honolulu International Airport is approxmiately 45 minutes from the Sheraton Waikiki.

Is The Sheraton Waikiki Located On The Beach?
Yes, the property is located beach front with over half of the rooms directly facing the Pacific.

What Are the Directons From Honolulu Airport?
From the airport, take the H1 freeway to Nimitz Highway. Follow Nimitz Highway which will turn into Ala Moana Boulevard. Make a right on Kalakaua Avenue (2 miles past Ala Moana Mall). Turn right on Royal Hawaiian Avenue (2 miles down Kalakaua Avenue).

How Do I Arrange For Transportation To And From The Airport?
We can assist in arranging transportation in advance of your arrival. You may confirm with Sheraton Central Reservations or by calling the hotel direct at (808) 922-4422 and asking for Sheraton Travel Services.

How Much Does It Cost To Get To/From the Airport by Taxi or Shuttle?
A taxi will cost approximately $35; a shuttle $10 per person, each way to and from Waikiki. Additional charges may apply for baggage.

What Is The Cost Of Parking?
Currently, Self Parking $20 and Valet Parking $26 with a parking pass which is issued at our Front Desk and Concierge Desk. Please confirm with the front desk associate upon check-in.

Does The Hotel Have A Spa Or Fitness Center?
Yes, the Sheraton Waikiki offers a fitness center for the use of weight equipment and cardio equipment such as recumbent bicycles and treadmills. The fitness center is temporary relocated in suite 436. For more information, click here. Next door, The Royal Hawaiian Hotel offers extensive spa treatments and services with the "Abhasa Spa"; details are available by clicking here.

What Services Are Available For Internet Access Outside Of My Guestroom?
You can access the internet at the Business Center temporary relocated to the lobby level. Computers are available (fee applies). If you are in need of internet access for a meeting or presentation, all function rooms on the second floor are equipped with High-Speed internet access. For more information, click here.

How Many Bars Do You Have?
There are four bars located in our hotel:
- The Cobalt Lounge; 4pm - 11:15pm
- Sand Bar; 10:30am - 9pm

Is There A Doctor's Office Nearby?
Our sister hotel, the Sheraton Princess Kaiulani has a full medical facility and is about a 10 minute walk from the hotel.

Do You Have An ATM On Property?
Yes, located in the lobby by the main entrance. Several banking services are also within walking distance of the hotel.

Is There Hawaiian Entertainment On Property?
Yes, we are proud to offer entertainment by the Main Pool Terrace from 6pm to 8:30pm nightly.

Do You Have A Nail Salon In The Hotel?
Yes, we do have a Naillabo Nail Salon at the hotel to add to your pampering experience. Look your best with a French or hot oil manicure and top it off with beautiful nail art. For more information, call (808) 926-6363.

Where Can I Exchange Money?
Services to exchange currency are available at the front desk as well as at nearby local banks. Please note service charges may apply.

Does This Hotel Have Japanese Speaking Staff?
Yes, the hotel employs multiple language specialists in many areas.

Do You Have A Hospitality Room In The Hotel?
Yes, we do have a hospitality room located on the fourth floor. It offers lockers for the storage of hand carry items as well as shower facilities. It is open daily from 6:00am to 9:30pm.

Do Any Hotel Restaurants Offer An Ocean View?
Yes; The HanoHano Room is on the 30th floor of the hotel and the Ocean Terrace is located beachfront on the lobby level.

What Time Is Sunset?
The sunset varies according to the season and usually comes between 6-8pm. Please note that Hawaii does not participate in "Daylight Savings Time" and therefore the latest sunset is around 8pm in the summer months.

Do You Offer A Luau?
Our sister property, The Royal Hawaiian Hotel, offers a spectacular Luau show on Monday evening only at 6:30pm. Reservations may be made with Dining Reservation Desk and you can obtain a discount coupon on our site under the dining and entertainment section by clicking here.

How Far Is Diamond Head?
It is located about 2.5 miles from the Hotel. Diamond Head is open from sunrise to sunset and does charge a fee for access to the trail summit. It is able to be accessed by the city bus and taxi, as well as certain Trolley Tours.

How Can I Access The Internet From My Guest Room?
Available in each guest room through Long-Reach Ethernet broadband access technology. Guests using their own laptops or hotel supplied computers can log onto high speed broadband Internet connections from their rooms at speeds of up to 5 megabytes per second. Wireless access, available in hotel common areas, at the pool and in all hotel meeting spaces, is delivered by Sprint Hawaii through wireless local area network access points that support existing 802.11 technologies. Guests with wirelessly enabled laptops and devices can connect to the internet at speeds up to 50 times faster than dial-up connections. Current rates: $4.14 for 2 hours, $13.56 for 24 hours, or 7 days for $67.80.  All prices are inclusive of tax and chargeable to guest rooms or credit cards. Subject to change.

Do You Have A Children's Program?
While parents are involved in activities geared for adults, we invite our guests of Starwood Hotels in Waikiki to entrust your young family members (5-12 years of age) to us at The Westin Kids Club - located at located at our sister property, the Moana Surfrider, A Westin Resort. Kids are sure to take pleasure in activities ranging from field trips to the Waikiki Aquarium, Bishop Museum and Children’s Discovery Center to fun-filled beach adventures. Our staff is certified in CPR, first aid, and FUN!  Click here for more information.

Also, Poppins wil provide daycare services in suite 435. They sill accommodate children ages 0-12 years old. The phone number is (808) 931-8087.